• FREE SHIPPING
    • - Fast Domestic & International Delivery*
    • - Secure Service with Leading Delivery Companies
    • - FREE SHIPPING for orders over RM310
    • More Info >
  • 100 DAY RETURNS
    • - Easy, No-Hassle Returns Within 100 Days
    • - 2 Year Warranty on ALL Sunglasses & Eyeglasses
    • - 2 Year Warranty on ALL Prescription Eyewear
    • - 3 Month Warranty on ALL Contact Lenses
    • More Info >
  • BEST PRICE GUARANTEE
  • x
    Price Match Guarantee

    Best Price Guarantee* – Find a Lower Online Price and We'll Match It!

    Largest range, best service, amazing prices! Look out for items marked "Best Price Guarantee", and if you can find designer sunglasses and eyeglasses at a lower price elsewhere, we'll match that price! Simply let us know within 14 days of placing your order, and we'll wire the difference right back into your account.

    How do I take advantage of the Best Price Guarantee?

    Simply send an email to our customer service: customerservice@smartbuyglasses.com.my and provide us the website address of the lower-priced item. We'll verify it according to our guidelines and if it's the exact same model number and color, we'll match the price!

    We gladly match the price with the following guidelines:

    *The Best Price Guarantee is valid on:

    Products featuring Best Price Guarantee only. The Best Price Guarantee applies to eyeglasses frames and sunglasses only and does not apply to prescription or contact lenses. Any exact, identical brand name glasses model sold online by an Authorized Malaysia dealer as designated by the official distributor/manufacturer. Colors and sizes must be identical. Any item currently in stock and available for purchase on another website that is also available in the same size, style, and color on www.smartbuyglasses.com.my The item is available on other websites for shipping to your address. Selected eyeglass frames or sunglasses. Prescription lenses and contact lenses are excluded. We include all applicable shipping and other costs of the other website to make a proper cost comparison The Best Price Guarantee is limited to 14 days after you placed your order on www.smartbuyglasses.com.my.

    When does the Best Price Guarantee not apply?

    We are unable to offer the Best Price Guarantee under the following circumstances (including, but not limited to):

    The offer cannot be combined with a promotion code. Special promotions such as coupon codes, rebates, gift certificates and "buy one, get one free" are not eligible for the Best Price Guarantee. The difference amount is minimum RM4 We do not honor other retailers' misprinted or falsely advertised prices for the Best Price Guarantee. Purchases for resale or commercial purposes are not eligible for the Best Price Guarantee. This offer does not apply to items advertised below our cost. We will not price match prescription lenses or contact lenses. The price match guarantee applies to eyeglass frames and sunglasses only. Items on websites that are auction sites, unauthorized dealer sites and/or discount sites. Items that are out of stock, open-box, clearance, outlet center products and/or refurbished items. Items that are not in stock, ready for shipping on other websites

    What happens after I submit my request?

    Within 14 days of your purchase date, SmartBuyGlasses will verify and match the lower price and credit your credit card for the price difference assuming the above requirements apply and are met. The item must be currently available on www.smartbuyglasses.com.my in the same size, style, and color.

    If you have not made your purchase at the time of applying for the Best Price Guarantee, we can place the order for you at the matched price upon approval.

    Price difference applies to the full cost of the item including tax and shipping (subtracting any promotions). There's a limit of one guarantee claim per item, per order. The difference amount is minimum RM4.

    We reserve the right to verify another online company's product availability, authorized dealer status, and price before issuing a price match credit.

  • FREE LENSES
    • We offer free basic 1.5 index lenses on all prescription eyeglasses. We provide opportunities to upgrade and add features during checkout. We make shopping online for your glasses simple, efficient and safe.

SmartBuyGlasses Privacy Policy

Privacy & Security

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  • SmartBuyGlasses is committed to compliance with Privacy regulations. Privacy regulations outline the best practice principles, which set the minimum standards for how private sector businesses should handle Your personal information.

    The SmartBuyGlasses Privacy Policy has been prepared for You as part of our commitment to maintaining excellent customer service and provides You with important information on Your privacy rights.

    In accordance with applicable regulations, including without limitation the UK Data Protection Act 2018, the EU GDPR and other applicable data protection legislation, SmartBuyGlasses undertakes to comply with a number of important principles regarding the privacy and disclosure of this information.

    Any questions about this Policy or more generally about SmartBuyGlasses’ use of personal data should be directed to the Privacy Officer, either via email at servicemanager@smartbuyglasses.com or in writing to SmartBuyGlasses at 1/F, 12P Smithfield Road, Kennedy Town, Hong Kong.

    We may need to update this Policy at any time and without notice and where we do this, we will ensure that such changes are appropriately published.


    1. PERSONAL DATA WE COLLECT ABOUT YOU

    Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data). We may collect, use, store and transfer different categories of personal data about you through your interactions with us as follows:

    • • Name;

    • • Contact information including telephone/mobile and email address;

    • • Details of any conversations you may have with our customer services team (telephone or email);

    • • Details about transactions you have made including any details you have provided in respect of an order, the payments to and from you along with other details of products and services you have purchased from us; and

    • • Marketing and Communications data including your preferences in receiving marketing from us and your communication preference.


    We may also collect personal data about you from:

    • • cookies on our website. Please see our Cookie Policy for further details.

    2. HOW WE USE YOUR PERSONAL DATA

    We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

    • • Where we need to perform the contract we are about to enter into or have entered into with you – unless you are resident in Hong Kong this will require an international transfer of data for which your consent is necessary

    • • Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.

    • • Where we need to comply with a legal or regulatory obligation.

    • • For processing your personal data in relation to sending third party direct marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by notifying us.


    SmartBuyGlasses will not sell, distribute or lease personal data we hold to third parties, unless required to fulfil its contractual obligations with a customer or as required by law. Where SmartBuyGlasses does have to seek permission, we will name the relevant third party and any such permission shall be limited to that third party.


    3. LEGAL BASES FOR PROCESSING YOUR PERSONAL DATA

    When we use your personal data, the legal basis on which we rely to do so is as follows:

    Purpose/Type of Activity Lawful basis for processing
    Account administration and relationship management Performance of a contract with you and consent to international transfer
    Internal record keeping (e.g., fulfilling orders you place) Performance of a contract with you and consent to international transfer
    Development and improvements of services Legitimate interests
    Internal management and management reporting Legitimate interests
    Improvements to our website Legitimate interests
    Direct marketing – current customers and potential via mail and telephone, or electronic marketing Consent
    Market Research Legitimate interests


    4. SHARING WITH THIRD PARTIES; INTERNATIONAL TRANSFERS

    Whenever we transfer your personal data internationally, where required by law we ensure a similar degree of protection is afforded to your personal data by ensuring at least one of the relevant mandated safeguards are implemented. In the case of transfers from the UK or EEA: (i) we will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the relevant authority; (ii) in the manner allowed by the relevant law, including Your consent; or (iii) where we use certain service providers, we may use specific contracts approved by the relevant authorities for such purposes (“Standard Contractual Clauses” or “Model Contracts”).

    SmartBuyGlasses may also occasionally be required, either by law, government departments, agencies and regulators to collect, use and share certain types of personal data to comply with requirements and regulations. For the purposes as set out above, SmartBuyGlasses may also allow third parties to process personal data on behalf of SmartBuyGlasses to support our administration. Some third parties with whom we may need to share data may be based outside Yours jurisdiction, so their processing of your personal data may also involve an international transfer of such data.


    5. SECURITY

    SmartBuyGlasses will hold Personal Information securely. Holding data securely is very important to us and we maintain physical, electronic and managerial procedures to keep safe all collated data secure. Only authorised employees and agents, contractors and sub-contractors, who provide data processing services for SmartBuyGlasses, are permitted access to the data. These individuals will only be allowed access to such data for the purposes identified within this Policy or for IT security and maintenance.

    Where a third party is processing such data, SmartBuyGlasses will take steps to ensure that such third party provide commitments to ensure that the data processed is in accordance with applicable law. If a third party is processing such data and is located in a country which does not have data protection laws which require the necessary standards, we will always take appropriate additional steps to ensure that personal data is kept safe and secure by those processing such data on Our behalf.

    We may use personal data to verify an individual’s identity to help prevent or detect fraud. These checks may involve information being disclosed to credit reference agencies, who may keep a record of that information. This is not a credit check and the customer’s credit rating will be unaffected.


    6. RETENTION PERIOD

    We will only retain your personal information for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

    In some circumstances we may anonymise your personal information so that it can no longer be associated with you, in which case we may use such information without further notice to you.


    7.YOUR LEGAL RIGHTS

    Under certain circumstances, you have rights under data protection laws in relation to your personal data. You may have the right to:

    • • Request access to your personal data (commonly known as a “data subject access request”). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.

    • • Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.

    • • Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.

    • • Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.

    • • Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the data’s accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.

    • • Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.

    • • Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent.

    If you wish to exercise any of these rights, please contact the Data Privacy Officer as set out in the Introduction.

    In the event you feel that SmartBuyGlasses has not held your personal information in an appropriate way, you may complain. We will endeavour to resolve any complaints received by the Privacy Officer promptly following receipt. We will keep in contact with you to ensure that you are kept informed of the progress and resolution of the investigation of your complaint. If you are not satisfied with the way in which your complaint has been dealt with, you have the right to lodge a complaint with your relevant data supervisory authority.



    Cookie Policy for SmartBuyGlasses

    What Are Cookies

    As is common practice with almost all professional websites this site uses cookies, which are tiny files that are downloaded to Your computer, to improve Your experience. This page describes what information they gather, how we use it and why we sometimes need to store these cookies. We will also share how You can prevent these cookies from being stored however this may downgrade or 'break' certain elements of the site’s functionality.


    How We Use Cookies

    We use cookies for a variety of reasons detailed below. Unfortunately, in most cases there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that You leave on all cookies if You are not sure whether You need them or not in case they are used to provide a service that You use.


    Disabling Cookies

    You can prevent the setting of cookies by adjusting the settings on Your browser (see Your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that You visit. Disabling cookies will usually result in also disabling certain functionality and features of the site. Therefore, it is recommended that You do not disable cookies.


    The Cookies We Use

    • - First-party cookies: These cookies are set by the website You’re visiting. And only that website can read them.

    • - Third-party cookies: These cookies are set by someone other than the owner of the website You’re visiting. Some SmartBuyGlasses web pages may also contain content from other sites like YouTube, which may set their own cookies. Also, if You share a link to a SmartBuyGlasses page, the service You share it on (for example, Facebook) may set a cookie on Your browser. We have no control over third-party cookies - You can turn them off, but not through us. This site uses Google Analytics which is one of the most widespread and trusted analytics solutions on the web for helping us to understand how You use the site and ways that we can improve Your experience. These cookies may track things such as how long You spend on the site and the pages that You visit so we can continue to produce engaging content. For more information on Google Analytics cookies, see the official Google Analytics page.

    • - Session cookies: These cookies only last as long as Your online session and disappear from Your computer or device when You close Your browser (like Internet Explorer or Safari).

    • - Persistent cookies: These cookies stay on Your computer or device after Your browser has been closed and last for a time specified in the cookie. We use persistent cookies when we need to know who You are for more than one browsing session. For example, we use them to remember Your preferences for the next time You visit.

    • - Strictly necessary cookies: These cookies let You use all the different parts of SmartBuyGlasses website. Without them, services that You’ve asked for can’t be provided. Some examples of how we use these cookies are: signing in to Your account, remembering text You have entered into a form, flash settings, etc.

    • - Functional cookies: These help us personalize the SmartBuyGlasses to You by remembering Your preferences and settings.

    • - Performance cookies: These help us understand how people are using the SmartBuyGlasses, so we can make it better, and they let us try out different ideas. We sometimes get other companies to analyse how people are using SmartBuyGlasses. These companies might set their own performance cookies. Some examples of how we use these cookies are: collecting information on which web pages visitors go to most often so we can improve our online services, making sure that the website is working properly and fixing any errors testing designs to help improve the look and feel of the website.


    Click here to view all the cookies used on our website.

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